Policies

Welcome to Paper Raven Co: hand-drawn & handmade with love in Atlanta by illustrator Erin McManness. Paper Raven is a spirit animal, a sophisticated aesthetic, & the messenger. Thanks for coming - you have great taste!

Payment:

• All orders must be paid upfront and will not be shipped without payment.
• All items ship from Atlanta, GA.
• To place a wholesale order and to request linesheets, please email wholesale@PaperRavenCo.com.
  
  

 Shipping:

• All prints and paper goods will be shipped within 2-4 business days and will be packed in a shipping tube, sturdy envelope or box.
• All orders are shipped via USPS First Class or Priority Mail, depending on weight/shipping destination.
• Once a package leaves my hands, I have very little control over the timing/schedule of the post office. However, if there is an issue with shipping, please email me at hello@PaperRavenCo.com so we can look into it together. I will always do my best to assist! 
  
  

Refunds & Exchanges:

• I am confident that you will love our paper goods! But if there is an issue with your order, please email me at hello@PaperRavenCo.com with the subject line, "Issue with my Order", and let's chat about how we can work together to make it right. To receive a full refund, the purchase must be shipped back to me at your expense.
• Please note that I cannot be responsible for the color on your monitor when viewing my products online. Please allow for very slight difference in printed color when you receive your beautiful order!
• Refunds do not extend to shipping issues that are out of my control (lost in the mail, providing wrong address, etc). But I will do my absolute best to work with you to sort out the situation and get the items back to you! I cannot provide a refund for these circumstances, but I am happy to replace the order at no additional cost. While extremely rare, no shipping-related refunds or reshipments will be issued until a claim has been submitted and resolved with USPS, and the package is ruled officially "lost".
  
  

Additional Policies:
If you would like to contact me about featuring Paper Raven Co. on your blog, publication, website, or magazine, please email me at hello@PaperRavenCo.com.